Nationwide Insurance’s Use of BI to Enhance Customer Service

wherefore did across the country need an enterprise wide selective information Warehouse? Nationwide damages company is one of the largest financial service company, with $23 one thousand million in revenue and more than $1 60 billion in statutory assets. So in this large business nationwide insurance company experienced a various selective information issues, like information in-consistence, data reputation, dissimilar data croping, his leave behind shows on business decisions and dodge on market.To resolving the issues Nationwide insurance started using Enterprise data warehouse technology from Attracted, it is a case-by-case data warehouse. It would provide take up practices to make strategic and tactical business decisions. Data Warehouse is little expensive, stored in single place from different various systems also it will be helpful during critical analysis stage using undress and standardized data and provide solutions in short time quite of spending analysis, gathering he data, cleaning and stored in multiple places. . How did incorporate data drive the business values? field of study wide has create a customer knowledge store (CSS) it is a customer central database. The integrated data improve the market and better communication with customers, importantly improved on the customer satisfaction. Sing integrated financial data can improve the customer priorities and resolve the issues in given(p) time like clarify the queries, suggestions, current market situation and etc.In the current market customer satisfaction is very important at any given time using this integrated data business can pass the goals. 3. What forms of analytics are employed at National wide? In National wide various types of business analytics are used, the data warehouse supports the descriptive analysis for all the business operations. In Predictive analysis the customer Knowledge Store to identify the kinds of customer interactions that are important for cus tomers at different points.In he Prescriptive analytics the financial performance management approached single data and technology architecture with a common set of systems standardizing the process Of financial data. 4. With integrated data available in an enterprise data warehouse, what other applications could National wide potentially develop? The case depict customer relationships and financial reporting. Other areas of development pricing of products, regulatory compliance, hiring, put on the line management, and the location of facilities.